Neuschwanstein Castle is open in winter for guided tours of 14 rooms, lasting about 30 minutes. Your ticket gives a fixed entry time.
From 16 October to 27 March, Neuschwanstein Castle opens 10:00–16:00 daily; the first tour starts at 10:00 and the last tour of the day finishes at 16:00. From 28 March, Neuschwanstein Castle opens 9:00–18:00 daily; the first tour starts at 9:00 and the last tour of the day finishes at 18:00.
Neuschwanstein Castle closes on 1 January and 24, 25 and 31 December, as listed on the castle's opening hours page. The Ticket Center is closed on those same days.
Your ticket: €21 at the Ticket Center buys one guided tour of about 30 minutes inside the castle. The adult ticket costs €23.50 in the official online ticket shop, including the €2.50 booking fee.
The Ticket Center Hohenschwangau sells tickets for the same day from 8:00, subject to availability. Online tickets cannot be exchanged or returned, as the Ticket Center's FAQ states. Your date and tour time are fixed.
Buy your ticket before going up the hill. No tickets are sold at the castle. Your online ticket fixes the tour date and time. The tour language cannot be changed.