Neuschwanstein Castle offers lift access to 1 wheelchair or walking aid user per hour, with an advance reservation required. The hill needs separate transport arrangements.
The path from the shuttle bus to Neuschwanstein Castle descends at 12 to 19%, as the castle's accessibility page states. The Ticket Center advises against the shuttle bus if you have walking disabilities.
The horse carriage has no ramp. You must be able to board with assistance. The horse carriage can carry folding wheelchairs, but cannot take electric wheelchairs. The final 450 metres to the castle climb at up to 15%.
The Ticket Center's accessibility page requires lift requests by email, with a €2.50 service fee per person. You need a valid disability certificate. The lift door is 0.85 m wide; the lift is 1.30 m deep. Use the village Ticket Center for your lift booking and castle ticket.
For visitors with reduced mobility, a vehicle can reach the castle entrance on Tuesdays and Thursdays between 10:00 and 12:00. Ask the castle administration office for details about transport.